Terms and Conditions
Lifetime Jewelry Care
We are dedicated to helping you keep your jewelry looking its best to continue bringing you happiness every time you look at it. We recommend you send your jewelry to us for service annually to keep it in the best possible condition.
For the lifetime of your purchase we offer the following on all our fine jewelry:
- Professional cleaning and polishing
- Ultrasonic and steam cleaning (on appropriate gemstones and jewelry)
- Gentle cleaning on pearls and other porous gemstones
- One time free ring sizing, up or down.
- 12 month manufacturer’s guarantee against possible defects (any alterations or repairs outside Diamond Designs voids this warranty)
We strongly advise obtaining an insurance policy to protect the value of your jewelry from unforeseen damage, loss or theft.
When you purchase jewelry from us over $1000-, we offer you a complimentary insurance appraisal evaluation upon request, conducted by our GIA-certified graduate gemologist. (There is a charge to appraise rings set with gemstones you provide.)
Due to market fluctuation, we recommend updating your appraisals every three to four years or as needed. When you request a revised appraisal, we must inspect your jewelry for reevaluation and inspection. This service is complimentary on all previous appraisal evaluations.
We process your order as quickly as possible, most orders will be shipped within 2-3 business days on in stock merchandise. (Monday through Friday, excluding holidays), pending credit card authorization and verification. Please email us if you require your item sooner or require special shipping instructions
For all orders of items on backorder please allow 5-6 week delivery time. If you require the item sooner please contact us directly and we will do all we can to accommodate when possible.
We do not offer shipping to P.O. addresses. Signature is required on delivery, so please plan accordingly. Due to payment processing times, orders over $1000 may require additional time for the payment to clear prior to dispatch.
Domestic order shipping is free of charge for orders over $300 and will be shipped via Fedex or USPS unless otherwise arranged. Orders below $300 will incur $18.95 shipping fee. Please contact us for additional shipping options. You will receive an email confirmation with expected delivery details.
Worldwide shipping is available to some countries. Please contact us with your requirements and we’ll be happy to supply you with a quote. International orders placed online will not be accepted. International orders are subject to the countries tax and import duties which is paid by the purchaser.
Most of our styles are available for immediate shipment though there may be circumstances due to high demand that some items may be temporarily unavailable or available for order only. In these situations, we will contact you to determine if you’d prefer to special order the item, choose something else or cancel your order. Our personal shopper can assist you with this.
In accordance with state law, we are required to charge 5% sales tax to purchasers in the state of Wisconsin.
We welcome the following credit cards:
- American Express
We want you to be delighted with your Diamond Designs purchase. To help ensure your satisfaction, we accept merchandise for return within 10 days of the date of purchase on domestic in-stock orders. Return merchandise must be in new unused original condition. Please be aware that sale items, exchanged items, custom orders, special orders and altered or sized items are final sales and may not be returned or exchanged.
We don’t accept returns on international orders.
Return of Online Purchases
We are pleased to offer free returns for online orders within the USA only. Contact us via email at firstname.lastname@example.org within the 10 days of purchase to receive a Return Authorization Number and shipping instructions.
Upon receipt of your return, our support department will review and inspect it. Once your merchandise has been accepted for return, we will process your refund or exchange as quickly as possible – within 2-4 business days. Refunds will be made using the same payment method as the original purchase.
To be eligible for return, your purchase:
- Should not show signs of wear or damage
- May not be engraved, altered, or resized
- Must be accompanied by a Return Authorization (RA) number
We reserve the right to refuse any merchandise that is returned after 10 days or that doesn’t meet the above requirements.
Packaging Your Return
It is important to package your return carefully to ensure it is safe during shipping. Return merchandise must be received with the sales receipt and all original packaging and enclosures. Please contact us for shipping advice or with any questions you may have.
Shipping Your Return
We will send you a shipping label via email for the items being returned.
Ring Sizing for Online Purchases
We offer one complimentary ring sizing as part of your purchase. Due to the design or nature of some rings we may be required to special order a different size from the designer/manufacturer. This may result in a change in price and will incur a longer delivery time. For further information on this please contact our personal shopper for assistance. If you already know your ring size and feel confident about your purchase please note the following.
Important notes about sizing:
- Please remember to give the ring size in the Comments section at checkout
- All sized items and special orders are Final Sale
- Please allow 5-7 business days for an item to be sized
- Ring sizing more than 2 sizes up or down from the stock ring size may incur additional charges or require a special order